Refund & Return Policy

Last updated: November 2026

We want you to be happy with your order. If something is not right, this page explains what you can do.

When you can return a product

You may request a return or replacement within 3 days of receiving your order if:

the product is damaged, leaking or opened when delivered,
you received the wrong product, or
the product is expired or does not match its description.

Please send us clear photos or a short video of the product and packaging, together with your order number.

What cannot be returned

For food safety reasons, we cannot accept returns of products that have been opened or used, unless there is a quality problem. We also cannot accept returns requested after 3 days of delivery.

How to request a return

Call 01717632223 or email deshifoodmart1@gmail.com with your order number and photos. We will review your request and reply as soon as possible. Where possible, we may offer a replacement instead of a refund.

When you get a refund

If your return request is approved, or if we cancel your order or cannot deliver it, you are eligible for a refund.

How refunds are paid

Paid online: refunded to the same payment method.
Cash on Delivery: refunded by mobile banking or another method we agree with you.

How long it takes

Approved refunds are processed within 7 working days. Your bank or mobile banking provider may need extra time to show the money in your account.

Delivery charge

If the problem is our mistake (damaged, wrong or expired product), we will refund the delivery charge as well. In other cases the delivery charge may not be refundable.

Questions?

Call 01717632223 or email deshifoodmart1@gmail.com with your order number.